Review, Refund, and Void Transactions

Did you receive an error message?

If you received an error message, please email our support team at [email protected] with the following information:

• Cardholder name

• Date of transaction

• Transaction amount to be refunded

Need to review, refund, void or double check a transaction?

• Step 1 -> Navigate to the 'Transaction' tab in the left-hand navigation bar.

• Step 2 -> Locate the transaction you are looking for.

• Step 3 -> Click on the 3 vertical dots on the far right of the transaction.

• Step 4 -> After clicking on the 3 dots, you will see options to:

  • Refund - transaction must have a status of PAID

  • Void - transaction must have a status of APPROVED (typically must complete within 25 minutes of original sale; otherwise complete refund)

  • Create Customer - this is if you want the card stored in your Account