# Review, Refund, and Void Transactions

## Did you receive an error message?

If you received an error message, please email our support team at <support@jupico.com> with the following information:

* Cardholder name
* Date of transaction
* Transaction amount to be refunded

## Need to review, refund, void or double check a transaction?

* Step 1 -> Navigate to the 'Transaction' tab in the left-hand navigation bar.&#x20;

<figure><img src="https://218882842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FafK4JwjC5wqIJuv6RlYF%2Fuploads%2F01gLk90pSPwtcjVCzOGy%2Fimage.png?alt=media&#x26;token=17d4a031-9059-4129-95e8-06338a3fa372" alt=""><figcaption></figcaption></figure>

* Step 2 -> Locate the transaction you are looking for.
* Step 3 -> Click on the 3 vertical dots on the far right of the transaction.

<figure><img src="https://218882842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FafK4JwjC5wqIJuv6RlYF%2Fuploads%2FPFLFqUvLyu0RCm9jLedl%2Fimage.png?alt=media&#x26;token=c2a2e2be-86d6-48b4-b909-7e03191b3f41" alt=""><figcaption></figcaption></figure>

* Step 4 -> After clicking on the 3 dots, you will see options to:&#x20;
  * Refund - transaction must have a status of *PAID*
  * Void - transaction must have a status of *APPROVED* (typically must complete within 25 minutes of original sale; otherwise complete refund)
  * Create Customer - this is if you want the card stored in your Account

<figure><img src="https://218882842-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FafK4JwjC5wqIJuv6RlYF%2Fuploads%2FgxPCHsR4JivZ4PU4q3Os%2Fimage.png?alt=media&#x26;token=4e65ff0d-8de7-405f-9939-0e611c06e75f" alt=""><figcaption></figcaption></figure>