# Review, Refund, and Void Transactions

## Did you receive an error message?

If you received an error message, please email our support team at <support@jupico.com> with the following information:

* Cardholder name
* Date of transaction
* Transaction amount to be refunded

## Need to review, refund, void or double check a transaction?

* Step 1 -> Navigate to the 'Transaction' tab in the left-hand navigation bar.&#x20;

<figure><img src="/files/D4W303OWUzuhkNxfVFhF" alt=""><figcaption></figcaption></figure>

* Step 2 -> Locate the transaction you are looking for.
* Step 3 -> Click on the 3 vertical dots on the far right of the transaction.

<figure><img src="/files/CznKl72Kgf45xUd6sw6M" alt=""><figcaption></figcaption></figure>

* Step 4 -> After clicking on the 3 dots, you will see options to:&#x20;
  * Refund - transaction must have a status of *PAID*
  * Void - transaction must have a status of *APPROVED* (typically must complete within 25 minutes of original sale; otherwise complete refund)
  * Create Customer - this is if you want the card stored in your Account

<figure><img src="/files/1rYWqaxtmBGBM2lx8ZBr" alt=""><figcaption></figcaption></figure>


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