Review, Refund, and Void Transactions

Did you receive an error message?

If you received an error message, please email our support team at with the following information:

  • Cardholder name

  • Date of transaction

  • Transaction amount to be refunded

Need to review, refund, void or double check a transaction?

  • Step 1 -> Navigate to the 'Transaction' tab in the left-hand navigation bar.

  • Step 2 -> Locate the transaction you are looking for.

  • Step 3 -> Click on the 3 vertical dots on the far right of the transaction.

  • Step 4 -> After clicking on the 3 dots, you will see options to:

    • Refund - transaction must have a status of PAID

    • Void - transaction must have a status of APPROVED

    • Create Customer - this is if you want the card stored in your Account

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