Review, Refund, and Void Transactions
Did you receive an error message?
If you received an error message, please email our support team at support@jupico.com with the following information:
Cardholder name
Date of transaction
Transaction amount to be refunded
Need to review, refund, void or double check a transaction?
Step 1 -> Navigate to the 'Transaction' tab in the left-hand navigation bar.
Step 2 -> Locate the transaction you are looking for.
Step 3 -> Click on the 3 vertical dots on the far right of the transaction.
Step 4 -> After clicking on the 3 dots, you will see options to:
Refund - transaction must have a status of PAID
Void - transaction must have a status of APPROVED
Create Customer - this is if you want the card stored in your Account
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