Dispute Prevention

Unfortunately, it’s impossible to completely eliminate the risk of chargebacks. But there are key things you as merchant can employ as part of your overall strategy in preventing them.

Best practices for preventing chargebacks

• Post clear and visible cancellation, return and refund policies prior to the checkout process.

• Make sure customer service contact information is easy to find and access.

• Always ask for Card Identification Number (3-digit security code on the card back or four-digit security code on the card face) for card-not-present transactions.

• Use Automated Address Verification service (often referred to as AVS) to validate cardholder information

• Process credits immediately when necessary, and notify cardholders of refund statuses, since they are better than chargebacks

• Use clear statement descriptors. We recommend using your website domain or business name to make sure customers can easily identify their purchase when they look at their statement.

• When shipping physical goods to customers, use carriers and services that provide online tracking and delivery confirmation whenever possible. Provide this information to your customers as soon as it’s available (if you need to submit tracking information as dispute evidence, be aware that card issuers don’t follow links so screenshots must be provided).

Questions or need more explanation please email our Support Team at [email protected].