# Disputes

A dispute (also known as a chargeback) occurs when a cardholder questions your payment to their card issuer.

To process a chargeback, the issuer creates a formal dispute by challenging all or parts of the payment. This immediately reverses the payment and pulls the money for the payment from Jupico. After that, Jupico debits your balance for the payment amount and dispute fee. 

To help our merchants submit the best possible response for each dispute, Jupico guides you through the process within this dashboard. If you need any additional help, please contact our Jupico Support team at <support@jupico.com>.&#x20;

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td></td><td><strong>Responding to Disputes</strong></td><td>Learn how to challenge or accept a dispute.</td><td><a href="/pages/qqhIeBr66to694kRrrjA">/pages/qqhIeBr66to694kRrrjA</a></td></tr><tr><td></td><td><strong>Dispute Evidence Best Practices</strong></td><td>Learn about evidence guidelines for challenging a dispute.</td><td><a href="/pages/7x3KBG93TioncqG4owvi">/pages/7x3KBG93TioncqG4owvi</a></td></tr><tr><td></td><td><strong>Dispute Prevention</strong></td><td>Learn best practices for preventing disputes</td><td><a href="/pages/XWLwkPMoayk3WAztYpLY">/pages/XWLwkPMoayk3WAztYpLY</a></td></tr></tbody></table>


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