# What to do when Account status is Archive?

The information provided about a business is critical to adequately managing an account. If your account has been closed or archived for over 90 days, we do require a review for accuracy. This can be accomplished in 5 simple steps:<br>

* Log into [Jupico](https://accounts.jupico.com/payments/login)
  * If you forgot your password simply select *Forgot Password*
* Once you are logged in click *Accounts* in the left side navigation bar
* Client *+ New Merchant* at the top right of the page
  * Click *Create*
* Be sure to review all pre-populated data to ensure for accuracy
* Then, click *Submit for Approval*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.jupico.com/accounts/what-to-do-when-account-status-is-archive.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.