Jupico Help Docs
  • Overview
  • Onboarding
    • TIN Matching - IRS TIN Validation
    • Required Owner Information
    • Change of Ownership
    • Fields Requested
    • Business Type & Structure Explained
  • Login
    • Reset Password
    • Reset Username
    • Locked Account
  • Transactions
    • Card Transaction Types
    • How to run a 'Sale' transaction
    • Review, Refund, and Void Transactions
    • Running a 'Sale' for an existing customer
    • Locating a previous transaction
  • Customers
    • Create a new customer
    • Creating a new customer from a transaction
  • Payouts
    • When will I get my deposits?
    • How to update your bank account?
    • How payouts display in your bank account.
  • Chargebacks
    • Responding to Disputes and Chargebacks
    • Mitigating Chargebacks
  • Reporting
    • Payouts Report
    • Fees Report
    • Settlement Report
  • Users
    • User Type Descriptions
  • Accounts
    • How do I disconnect my bank data from Jupico?
    • How to add a location
    • Why can't I see my account details?
    • How do I locate my merchant ID number?
    • What to do when Account status is Archive?
    • How do I update my account details?
  • Taxes & Compliance
    • What is a 1099k?
    • Access Your 1099-K via Tax1099
    • PCI DSS Compliance
      • What is PCI Compliance?
  • References & Resources
    • Our Commitment to Security
    • Legal
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      • Privacy Policy
      • Consumer Privacy Policy
      • Intellectual Property Policy
      • Restricted Businesses
    • Payments Glossary
    • Contact Us
    • Payment Brand Resources
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Locked Account

Can't login and aren't sure what to do?

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Last updated 6 months ago

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You can reattempt in 10 minutes, but if you'd like it unlocked faster please call (469) 445-4970. A few things to know

  • Only three attempts

  • If you choose to reset you cannot use any of your 4 previous passwords.

Passwords must contain:

  • Uppercase letter

  • Number

  • Special character (ex: !@#$%^&*)

  • Be at least 12 characters long

Need detailed instructions on how to ?

reset your password