> For the complete documentation index, see [llms.txt](https://help.jupico.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.jupico.com/login/reset-password.md). # Reset Password ## How to reset your password * Step 1 -> Go to our [Login ](https://accounts.jupico.com/payments/login) * Step 2 -> Click on "Forgot Password" * Step 3 -> Input the email address that is linked to your user account and click "Next" * Step 4 -> An email will be sent to you with a link to finish the process. **The link is valid for 30 minutes.** * Step 5 -> Find email, and click on "Reset My Password" * Step 6 -> Input new password twice (They must match) * Step 7 -> If the passwords match, you will be logged into Jupico Passwords must contain: * Uppercase letter * Number * Special character (ex: !@#$%^&\*) * Be at least 12 characters long Cannot recall your [username](/login/reset-username.md#i-need-to-reset-my-username-how-do-i-do-that)? {% hint style="info" %} @sbcglobal.net email addresses do not receive the reset password emails. Instead, please email . {% endhint %} {% hint style="info" %} All users are required to change their password every 120 days. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.jupico.com/login/reset-password.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.