# Reset Password ## How to reset your password * Step 1 -> Go to our [Login ](https://accounts.jupico.com/payments/login) * Step 2 -> Click on "Forgot Password" * Step 3 -> Input the email address that is linked to your user account and click "Next" * Step 4 -> An email will be sent to you with a link to finish the process. **The link is valid for 30 minutes.** * Step 5 -> Find email, and click on "Reset My Password" * Step 6 -> Input new password twice (They must match) * Step 7 -> If the passwords match, you will be logged into Jupico Passwords must contain: * Uppercase letter * Number * Special character (ex: !@#$%^&\*) * Be at least 12 characters long Cannot recall your [username](/login/reset-username.md#i-need-to-reset-my-username-how-do-i-do-that)? {% hint style="info" %} @sbcglobal.net email addresses do not receive the reset password emails. Instead, please email . {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.jupico.com/login/reset-password.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.