# Reset Password

## How to reset your password

* Step 1 -> Go to our [Login  ](https://accounts.jupico.com/payments/login)
* Step 2 -> Click on "Forgot Password"
* Step 3 -> Input the email address that is linked to your user account and click "Next"
* Step 4 -> An email will be sent to you with a link to finish the process. **The link is valid for 30 minutes.**
* Step 5 -> Find email, and click on "Reset My Password"
* Step 6 -> Input new password twice (They must match)
* Step 7 -> If the passwords match, you will be logged into Jupico

Passwords must contain:

* Uppercase letter
* Number
* Special character (ex: !@#$%^&\*)
* Be at least 12 characters long

Cannot recall your [username](https://help.jupico.com/reset-username#i-need-to-reset-my-username-how-do-i-do-that)?

{% hint style="info" %}
@sbcglobal.net email addresses do not receive the reset password emails. Instead, please email <support@jupico.com>.&#x20;
{% endhint %}